Privacy Notice

Drain Solutions respects your privacy. This notice explains what personal information we collect through this website, why we collect it, and what we do with it.

What we collect

When you send an enquiry through a form on this website we collect the details you type in: your name, phone number and/or email address, your message, and the suburb or address of the job if you give it for a quote. If you call or email us we keep a record of that contact.

Like most websites, we also collect general visit information such as the pages viewed, the type of device and browser, and the approximate area a visit comes from. This is collected using cookies and Google Analytics (GA4), and is not used to identify you personally.

Why we collect it

We use your details to reply to your enquiry, provide quotes, book and carry out work, and keep records of the work we do. We use visit information to see how the website is used and to improve it.

Who sees it

Enquiries go to our team by email. We do not sell your personal information. We may share it with people who help us run the business, such as our website host, our email provider and Tradify, the job management system we use to schedule and record work, and where the law requires.

Some services on this website are provided by other companies, which may receive your visit information and set their own cookies: Google Analytics (visit measurement), Trustindex (the Google reviews shown on our pages) and YouTube (embedded videos). Please read their privacy notices if you want to know more.

How long we keep it

We keep website enquiries for 12 months. If your enquiry becomes a job, we keep the job records for as long as the law requires us to keep business, plumbing and tax records.

Cookies

This website uses cookies to remember settings and to measure visits with Google Analytics. Trustindex and YouTube may also set cookies. You can block or delete cookies in your browser settings. Some parts of the site may work less well if you do.

Access and corrections

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

Questions or complaints

Email info@drainsolutions.com.au or call 0413 522 220. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner at oaic.gov.au.