Question 1

What types of drainage problems does Drain Solutions fix?

Accepted Answer

Drain Solutions specialises in blocked drains and sewers, drain relining (no-dig pipe repair), CCTV drain camera inspections, underground utility locating, water leak detection, high-pressure water jetting, drain repairs and backflow testing. This is a specialist drainage and underground services business, not a general plumbing company.

Question 2

Does the CCTV inspection, jetting and relining all happen in one visit?

Accepted Answer

Often yes. The CCTV camera goes in first to identify what is in the pipe. If the pipe needs clearing, jetting follows and the camera goes back in to confirm it is clean. If the camera finds damage that can be relined, that can be assessed and quoted in the same visit. Every job is different. What the camera finds determines what comes next.

Question 3

Do you carry out the pipe repair after finding a problem, or do I need another company?

Accepted Answer

Drain Solutions handles every layer of a drainage job in-house. Clearing, jetting, relining, pipe locating and repair. If the camera finds a problem, Drain Solutions can quote and in most cases carry out the fix without you needing to coordinate another contractor.

Question 4

Is Drain Solutions a general plumber or a specialist?

Accepted Answer

Drain Solutions is a specialist drainage and underground services company. General plumbing work such as tapware, hot water systems and gas fitting is not carried out here. The focus is exclusively on drainage, pipe relining, CCTV inspection, underground utility locating and related specialist services.

Question 5

How do I know if my drain needs relining or just clearing?

Accepted Answer

You do not need to know in advance. That is what the CCTV camera determines. The pipe is inspected first, the footage is shown on screen, and the advice covers whether the pipe is suitable for relining, needs a repair, or just needs clearing. You see the pipe condition for yourself before any decision is made.

Question 6

What is a BPC compliance certificate and do I need one?

Accepted Answer

A BPC (Building and Plumbing Commission) plumbing compliance certificate is issued by a licensed plumber to confirm that regulated plumbing work meets Victorian regulations. Work covered by a compliance certificate is also backed by six-year statutory warranty insurance. Drain Solutions issues BPC compliance certificates for all regulated drainage work including drain relining, backflow testing and TMV testing.

Question 7

What does CertLoc certified mean for underground utility locating?

Accepted Answer

CertLoc is the national certification body for underground utility locating in Australia. A CertLoc Certified Locating Organisation (CLO) is legally authorised to access Telstra and Optus telecommunications infrastructure underground. Drain Solutions is listed on the CertLoc national CLO directory and is Telstra and Optus accredited.

Question 8

What Melbourne suburbs does Drain Solutions service?

Accepted Answer

Drain Solutions services Kew, Hawthorn, Toorak, Camberwell, Richmond, Fitzroy, Carlton, South Yarra, East Melbourne, Balwyn, Glen Iris, St Kilda, Brighton and surrounding Melbourne inner and middle suburbs. Based in Kew East. Call 0413 522 220 to confirm coverage for your suburb.

Question 9

What is the difference between a blocked stormwater drain and a blocked sewer?

Accepted Answer

The sewer carries wastewater from toilets, sinks and showers. A blocked sewer usually shows up as water backing up inside the property. The stormwater drain carries rainwater from gutters and downpipes. A blocked stormwater drain usually shows up as water pooling outside after rain. Both types are cleared by Drain Solutions across Melbourne.

Question 10

Is a written quote provided before work starts?

Accepted Answer

Yes. Drain Solutions provides a written quote before any repair or relining work begins. The cost is known before work starts. Payment is on completion.

0413 522 220

Pipe Lining Caulfield

Drain Solutions Melbourne

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